We reserve the right to change this policy by updating this page. You should check this page regularly to ensure that you are happy with any changes.
What information do we collect?
We may collect the following information:
Your contact information including email address and phone number
Other information relevant to customer surveys and/or offers
How we use this information do we collect?
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
Internal record keeping.
Improving our products and services.
We may periodically contact you by phone, email, text message or mail to inform you about new products, special offers or other information which we think you may find interesting using the information you have provided.
From time to time, we may also use your information to contact you for market research purposes.
We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is 100% secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, none of the systems across the globe can confirm a 100% secure environment, although we are doing all possible to achieve this. By using this website or communicating with us, you are agreeing to the terms of this policy and understand that we are taking beyond reasonable steps to protect your identity.
A cookie is a small file which asks permission to be placed on your computer’s hard drive.
Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you receive an email or text message we will provide you with an “unsubscribe” link. Click on the link and follow further instructions to remove yourself from future communications.
Whenever you receive a phone call from us you may request that we do not contact you by phone in future.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at LHR.
LHR customers should note we reserve the right to contact you with important account information deemed necessary to ensure you receive an effective service. This includes the communication of results and other information deemed by LHR Website to be relevant and important in ensuring you receive the best possible service and results.
LHR distinguishes between important account information and communications intended to keep you informed generally about promotions, offers, products and services which you will receive unless you inform us you do not want to.
LHR will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about LHR services. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable for this service. If you would like a copy of the information held on you please write to LHR.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at LHR and we will correct it in line with your request.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.